Cancellation Policy / Terms & Conditions:
Cancellations up to 8 weeks before the letting will receive a full refund less 20%. If the cancellation occurs within 4 weeks of letting 50% of the tariff will not be refunded however the tenant will have 6 months to use this credit.
Cancellations over Peak season and School holidays will not receive a refund unless a replacement booking is taken. If a replacement booking is taken, 10% of your costs will not be refunded.
Cleaning & Security Deposit:
It is a condition of this booking that tenants must provide a bond. Bonds are payable by direct deposit and are refundable within 5 days of departure assuming the house is left in good order. All damages and replacements must be paid in full by the tenant.
General Summary
The Hideaway is a special place and set in a peaceful & quite location.
Large, noisy parties and disturbing the neighbours is not what the Hideaway is about.
Sorry, no school leavers parties.
- The property shall not be used by more than the number of guests listed on your booking & a maximum of 10.
- Guests should abide by all terms and conditions outlined within the ‘Booking Terms & Conditions’ & as detailed on this web site.
- Guests must abide by noise, fire & any restrictions stipulated by Shoal Haven Council & Regulatory Authorities.
- Pets are not permitted unless specifically noted in your booking.
- Smoking is not permitted anywhere in or on the property.
- No commercial activity is to take place at the property.
- No parties, functions, weddings etc are permitted.
- Tents, Caravans and other structures are not to be erected.
- The primary guest must be at least 21 years if age (photo ID will be required). Guests under 21 are of course welcome, however must be accompanied by a parent/guardian above the age of 21 years.
- The Hideaway backs onto the bush, with stroll to beach. Extreme care and compliance with Rural Fire Service requirements for open fires is required.
Noise & Nuisance
Guests agree to comply with all statutory laws, strata by-laws and local council regulations applicable to the premises.
We have a strict ‘no party’ policy. The only guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive specific written permission. If you or any other guest receives a warning regarding excess noise, you will be asked to leave the property IMMEDIATELY with no refund of monies (incl. bond). Noise audible outside the dwelling/property is prohibited between 10pm-8am.
In addition, if regulatory authorities or the police are called to the property to deal with noise complaints, or we receive complaints from the neighbours during your stay, a fee of $500 per offence will be charged. Noise disruption for these purposes includes (but it not limited by):- loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language, loud music, vehicle noise or any sounds affecting other residents that are audible outside the boundaries of the property.
Number of Guests & Usage Permitted
The guest(s) agrees to not exceed the maximum number of guests permitted. No additional guests are permitted (ie. strictly no parties, weddings, functions, gatherings etc) without the written permission of the owner. If this clause is breached, the primary guest/guests acknowledges that they will forfeit their bond, be asked to vacate immediately and also have no claim to recovering accommodation paid.
Damage
Any damage to the property or grounds must be reported immediately via text or email.
Repair costs will be deducted from your bond. Where repair costs exceed deposit amount you agree by way of accepting this short term holiday lease to pay additional cost beyond your deposit.
Excessive Cleaning
Should our cleaners deem the property involves additional cleaning then this cost will be deducted from your deposit. Additional cleaning includes:
- Furniture moved
- BBQ un-cleaned
- Bins full and no room to fill with cleaners waste from your clean
- Heavily stained surfaces
- Burnt pots & pans & the like
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